Aruba – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Privada Stays to revolutionize the guest experience at its flagship property in Aruba. With a record 97% of all Privada guests opting for online check-in, the collaboration marks a major leap toward a fully digital-first, contactless stay—setting a new standard in modern hospitality.
With the opening of its Eagle Hotel property in December 2024, Privada Stays is expanding its vibrant and youthful concept with 56 rooms, set to grow to 100 rooms by 2027. The hotel blends elements of vacation rentals with the amenities and service level of traditional hotels, offering each room with its own private pool for ultimate privacy and luxury. At the heart of this seamless guest experience is the customized mobile app by InnSpire, which powers the contactless guest journey from reservation to departure. Privada Stays has seamlessly integrated the app into all aspects of guest services, offering essential features that streamline check-in, room access, and communication.
Since the app’s launch, 97% of all Privada Stays guests have opted for online check-in prior to arrival. Mobile Key functionality allows them to go directly to their room and access it using a secure digital key available through the app, eliminating the need for physical keys or keycards. This is made possible through integrations with Privada’s electronic lock system, as well as the existing property management system (PMS).
We wanted to create a truly digital-first, contactless experience for our guests, one that is efficient and seamless, while still maintaining the personal touches that make staying at Privada Stays unique. Partnering with InnSpire has been key to bringing this vision to life. The app’s AI-powered guest concierge and fully integrated tech-stack have allowed us to automate almost all of our back-office processes, creating an exceptional guest experience while greatly improving our operational efficiency. Gillian Lejuez, COO of Privada Stays
InnSpire’s app at Privada Stays is powered by AI tools that help automate communication, with an AI-powered guest concierge with chat functionality that answers common questions, ensuring guests receive timely and accurate responses. This innovative platform is continuously learning, improving the communication experience over time. In cases where a human touch is needed, staff can easily step in to assist. Other features include the ability to place room service orders such as breakfast, late checkout requests, and even decoration packages for special occasions. Guests also have access to a recommendation guide that highlights local attractions and events, directly integrated with Privada’s proprietary website.
The hotel’s housekeeping team is also digital-first, updating the system via their mobile devices, enabling guests to monitor room status on the InnSpire app. Guests are notified when their room is ready, and they have the option to self-check in or be assisted by a team member. This ensures a smooth and flexible check-in experience, allowing most guests to access their rooms long before the published check-in time – most by 1 or 2 p.m.
The fact that 97% of Privada Stays guests are embracing mobile check-in is astounding—and speaks volumes about the demand for frictionless travel experiences. This partnership exemplifies how smart technology can not only enhance guest convenience but also transform hotel operations. We are thrilled to be part of this industry-leading initiative and look forward to shaping the future of hospitality together. Martin Chevalley, CEO and co-founder of InnSpire
Previously, due to manual check-ins, Privada Stays was unable to accept same-day reservations. However, the shift to a fully automated system, powered by InnSpire, has made this possible. Starting at the end of March 2025, Privada Stays will be able to accept same-day bookings, opening up new revenue streams for the property.
In addition to the contactless features, the app also collects arrival and departure flight information from guests. This allows the hotel to anticipate guest arrivals and ensure that staff is ready to greet them upon arrival, while also optimizing housekeeping and other services based on departure schedules. Guest feedback has been overwhelmingly positive, with guests praising the app’s user-friendly interface and the overall seamless experience.
Looking ahead, Privada Stays plans to add F&B facilities by 2026 and is working toward incorporating in-app reservations for dining and other services.
For deeper insight into InnSpire’s comprehensive guest journey platform, which includes AI-enabled solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment solutions and more, please explore www.innspire.com.
About InnSpire
Since its inception in 2012, InnSpire has become a leading provider and innovator of guest engagement, digital entertainment and frictionless experiences for the global hospitality market. With artificial intelligence (AI) as a central driver, InnSpire powers seamless frontend experiences for leading hoteliers globally, including mobile apps, mobile check-in, mobile key, face recognition, interactive TV experiences, lights/temp-controls, AI-based concierge, AI drafted guest reviews, analytics and much more to deliver a complete 360° control hub for property owners, managers and staff.
InnSpire’s extensive and powerful ecosystem leverages a decade of innovation to digitally interconnect nearly every aspect of the modern hotel’s operations.
The company’s product portfolio comprises a diverse range of innovative software and hardware solutions that allow hotels to generate more revenue, offer better and more personalized entertainment to guests, and analyze and optimize results using a single platform that’s easy to update or change according to the hotel’s specific needs and preferences. Having partnered with world-class hotels on every continent, InnSpire is widely recognized for its ability to offer solutions that are comprehensive, cost effective, and remarkably easy to set up and maintain. InnSpire maintains four regional offices around the globe, including North America, Europe, Asia and the Middle East. For more information, please visit www.innspire.com and connect with us on LinkedIn and Facebook.
About Privada Stays
Privada Stays is an adults-only boutique hotel concept created by the LejuezGroup, a family-owned business established in 1998. Known for its innovative approach and commitment to sustainability, Privada Stays offers chic, affordable accommodations with a focus on premium amenities and eco-conscious design. The brand is dedicated to providing travelers with a modern, hassle-free experience through its fully digital operations and personalized services. Privada Stays is part of the LejuezGroup’s broader portfolio, which includes beloved brands such as I Love Aruba®, Heart Radio 106.7 FM, Smart Promotion, and Aruba Sun skincare. With a deep belief in the “Aruba product,” Privada Stays strives to make the island accessible to all while supporting local businesses and promoting sustainable tourism practices. For more information, please visit PrivadaStays.com.
Andrea Mane
