The Turndown, Cloudbeds’ acclaimed industry podcast, continues its third season with an episode featuring Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality. In the latest episode, Lori shares her expert perspective on the future of commercial strategy and how hospitality leaders can address the talent crisis while embracing innovative technology.
Hosted by Cloudbeds’ VP of Partnerships, Sebastien Leitner, the episode dives deep into how commercial strategy can break down silos between revenue, marketing, and sales, fostering collaboration and profitability. Drawing on over 30 years of experience, Lori also discusses the evolving role of revenue managers, the challenges of integrating technology, and why building trust in data-driven solutions is essential to future success.
Never so much as when you’re working in an independent hotel environment, do you really have to play that commercial strategy. It has to be marketing, sales, revenue, and ops working in lockstep with one another because every single thing, every decision you make, affects all. Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality
Catch the full episode now to hear more of Lori’s insights and strategies.
New episodes of The Turndown are released weekly on major streaming platforms, including Spotify, Apple Podcasts, and YouTube. All episodes are also available on the Cloudbeds website: https://www.cloudbeds.com/the-turndown-podcast/.
About Cloudbeds
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations & finance, distribution & marketing, guest experience, and revenue & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2025) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2024.
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