In this week’s episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality, joins Revinate CMO Karen Stephens with a workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back.
Agnelo explains why hotel staff are at the heart of that philosophy — influencing every business decision and guest interaction to inspire innovation and improve the hotel experience. With the right technology, Agnelo believes hoteliers are primed to meet the needs of their guests and inspire staff to use that technology to solve problems quickly and communicate with guests intelligently.
Tune in to learn how to create an environment where your hotel staff can flourish, learn, and grow as your hotel does what it does best — thrive on the human connection.
Meet your host
As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.
Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com
Connect with Karen
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