In this week’s episode of Hotel Moment, Dimple Jethani, Chief Information Officer of Aramark Destinations, joins Revinate CMO Karen Stephens with a sobering approach to navigating technology in hospitality as hoteliers ask themselves, “What do I want to know about my guests?”
Dimple helps hoteliers identify their baseline needs to operate with a successful tech stack, which includes investing in the right systems to extract the right guest data. As hoteliers become more in touch with the value of their data and the security risks against it, Dimple also offers suggestions on how to increase cybersecurity at the property level by educating staff on safe data management practices.
Tune in for an all-encompassing conversation on technology in hospitality, the future of AI and its impact on hoteliers’ bottom line, and what you can do to get the most out of your guest data.
Meet your host
As Chief Marketing Officer at Revinate, Karen Stephens is focused on driving long-term growth by building Revinate’s brand equity, product marketing, and customer acquisition strategies. Her deep connections with hospitality industry leaders play a key role in crafting strategic partnerships.
Karen is also the host of The Hotel Moment Podcast, where she interviews top players in the hospitality industry. Karen has been with Revinate for over 11 years, leading Revinate’s global GTM teams. Her most recent transition was from Chief Revenue Officer, where she led the team in their highest booking quarter to date in Q4 2023.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com
Watch the video
About Revinate
Revinate is a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability.
Our products and our people combine to give hoteliers the superpowers they need to crush their goals. With Revinate, hoteliers shift share away from OTAs and drive tangible results across an individual property or a portfolio. Our industry-leading, AI-powered customer data platform collects, unifies, and synthesizes data to give hoteliers a foundational advantage.
Hoteliers gain critical intelligence — guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profiles™ data, hoteliers don’t need to guess who their most profitable guests are or struggle to drive conversions across email, voice, messaging, and digital channels.
Revinate’s direct booking platform and omnichannel communication technology powers 950+ million Rich Guest Profiles across 12,500+ hotels to drive over $17.2 billion in direct revenue.
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