Session 1: Monday, February 3rd, 2025Session 2: Monday, February 10th, 2025Session 3: Monday, February 17th, 2025
📢 This a program for property leaders so please share with them.
Your team can attend from anywhere— Whether you are in Tromsø in the North of Norway or in Athens close to the Acropolis in Greece – no matter where you’re located in Europe you can join us for this program!
ECC is the perfect program to empower your team to deliver exceptional guest experiences. Don’t miss this chance to help your teams thrive. This program is developed by Mia Touzin and owned by HSMAI Region Europe.
The sessions will be led by Gil Mulders, Founder of The Talent Network. He works with a range of clients with their development and delivery of learning interventions that focus on customer centric leadership, brand development and customer experience. Before joining InterContinental Hotels Group (IHG) at the corporate level, Gil gained extensive experience on a property level, holding key roles in renowned hotel brands such as Hilton and Crowne Plaza.
Gil also served as Chair of the HSMAI Europe People & Culture Advisory Board, and later as a member of the advisory board, contributing his expertise to advancing leadership and culture within the hospitality industry.
Learn more about the ECC and Sign Up here
Best regards,HSMAI Europe Team
View source
Guest Experience
