Picture the scene: an international guest is on your website, ready to book a room. But they’re staring at a total in your hotel’s local currency, and they don’t understand it. Confused, they hesitate. Some abandon the booking, while others proceed, only to face surprise conversion charges from their bank. It’s an experience no guest wants, and one that costs hotels in terms of lost revenue through conversion fees, or worse, lost business.
There is another way.
Multicurrency pricing is a Mews Payments feature that transforms how hotels handle international transactions. It empowers hotels to offer seamless, transparent pricing in guests’ preferred currencies. And it doesn’t just give your guests more payment satisfaction – it allows you to make money on the conversion, creating a whole new revenue stream that previously belonged to the banks.
Here’s how it works.
Multicurrency: more options, better experience
Multicurrency is a new, dynamic currency conversion feature that gives international guests the option to pay in their home currency or in the local currency of the hotel. And to do so at any point in the journey, whether they pay at booking, arrival or departure.
For guests, this provides clarity, transparency, and confidence. Instead of trying to mentally convert currencies or googling “USD to EUR” mid-booking, guests can instantly understand how much they’re paying. And they won’t get hit days later with surprise foreign exchange fees from their bank.
For hotels, it’s not just about improving the guest experience. It’s also about driving more revenue.
How Multicurrency drives revenue
When guests choose to pay in their home currency through the Mews platform, the hotel keeps a portion of the conversion fee – revenue that would otherwise go straight to the guest’s issuing bank. It’s a win-win: the guest gets a transparent rate with full visibility, and the hotel unlocks a new revenue stream.
What’s more, this added clarity has a real impact on conversion. A recent study found that offering local currency payment options can boost booking conversion rates by up to 10%. When guests understand the price immediately, they’re more likely to complete the booking, and real-time FX disclosures during payment helps build trust. Happier guests, happier hoteliers.
It’s clear that Multicurrency is an attractive proposition for any hotel with international guests. But without a modern payment setup, Multicurrency revenue is difficult to capture. So let’s take a step back and consider your hotel’s payments processes as a whole.
The Uber effect in hospitality payments
At Mews, payments aren’t just a back-office function. They’re fully embedded into the guest journey. Embedded means payments are woven into every step of the guest experience, from check-in to check-out, and even in the event of a no-show.
Much like how Uber eliminated the awkward exchange of cash or cards at the end of a taxi ride, Mews does the same for hotels. Guests provide their payment details once, and from that moment forward, their information is securely tokenized and stored. There’s no need to ask again. No friction. Just seamless transactions that support a smoother, more modern guest experience.
But the real shift is behind the scenes. Embedded payments don’t just streamline guest interactions – they drive operational efficiency, improve cash flow, and reduce revenue leakage due to unpaid balances and no-shows. More on that below.
Why embedded beats integrated
Integrated solutions connect external systems with your PMS, but they still create silos and complexity. Embedded payments, on the other hand, live inside the system. Everything from card tokenization to reconciliation happens in one place. That’s a big deal for front office teams who no longer need to chase down unpaid bills or manually input payment details. This means that staff are given back huge amounts of time, which can now be spend helping customers instead of checking payments.
And the benefits extend far beyond the front desk. With automation and intelligent workflows, embedded payments can also dramatically reduce time spent on back-office tasks, freeing up staff to focus more on strategy and growth, and less on admin.
Chasing declined or missed payments is an unnecessary time drain for your teams, and one that can cause stress through uncomfortable follow-up calls. With embedded payments, those days are over. The system securely stores card information and enables hotels to charge the card even after departure, if needed. It’s safer for guests and far more efficient for hotels.
No-show rates dropped by over 5% when hotels used embedded payments that allow automatic charging of a guest’s card once the cancellation window closes. That’s not just added convenience – it’s reduced revenue leakage and improved cash flow.
An exciting future for hotel payments
Whether you’re a revenue manager, general manager or hotel owner, the message is clear: embedded payments are no longer just a necessity, they’re a strategic foundation. And features like Multicurrency show just how much revenue opportunity is unlocked when payments are fully embedded into the guest journey.
Hotels that adopt embedded, automated and guest-friendly payment solutions will operate more efficiently. They’ll also enhance the guest experience and unlock new revenue opportunities.
Is your hotel ready to make payments a strategic asset?
To learn more about embedded payments and dynamic currency conversion, watch the full episode of Matt Talks, where Mews CEO, Matt Welle, is joined by Mews General Manager of Fintech, Susanne Sandler.
Watch the episode
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality.
www.mews.com
