Emirates has invested more than $2.4 million to upgrade its onboard medical equipment that will allow its passengers to receive speedy medical care in the air.
The Dubai-based carrier has partnered with French medical equipment manufacturer Parsys Telemedicine in designing the next generation apparatus which will be rolled out on more than 300 aircraft in the coming years.
According to Emirates, the ‘telemedicine station’ has advanced features such as high-definition video conferencing, remote passenger assessment, secure data transmission and 12-Leads Telecardia ECG, enabling Emirates’ cabin crew to save lives in emergency situations.
The telemedical kit, which was designed specifically for Emirates and Parsys Telemedicne, is an integrated, portable station that allows cabin crew to gather important information and vital signs, which can then be transmitted to Emirates’ Ground Medical Support.
The airline’s Ground Medical Support is a dedicated team of medical professionals based at Emirates Group Headquarters in Dubai and are contactable 24/7.
Emirates joins forces with Parsys Telemedicine to introduce next generation equipment that will enable customers to receive high-quality, speedy medical care in the air. Emirates has invested more than USD2.4 million in co-designing the new equipment set with Parsys, which will… pic.twitter.com/jzuZC1Chb8
— Dubai Media Office (@DXBMediaOffice) March 12, 2025
The kit includes several medical devices like a pulse oximeter, thermometer, blood pressure monitor, glucometer, and electrocardiogram (ECG). Emirates customers who need medical support onboard flights can now have their vital signs or readings automatically transmitted to the Medcapture device via Bluetooth, eliminating any need for cabin crew to take notes and relay information manually.
The Medcapture device is a tablet which is customized to align with Emirates’ comprehensive medical procedures. The interface has an intuitive design so crew members can operate it efficiently, even under challenging conditions.
It also allows Emirates cabin crew to have real-time communication with ground-based doctors for real-time assessment of passenger medical cases. In some instances, it allows doctors to visually evaluate injuries or medical concerns remotely if required.
Emirates said that the equipment has already been installed in a few aircraft, and have proven to be instrumental in a number of medical cases onboard.
The airline cited a recent flight to Lyon Saint Exupery Airport (LYS) in France, when an elderly passenger experienced a medical emergency affecting her cardiovascular system, leading to a significant drop in her oxygen levels and another vital sign.
Emirates’ trained cabin crew quickly provided oxygen and used the Parsys Medcapture device to share her vital signs with the carrier’s ground medical support team, who immediately responded via the Parsys Cloud system. This led to the crew effectively managing the situation, ensuring the passenger received the best possible care on air.
