Flexkeeping, the leading hotel operations platform, has launched an industry-first tech solution that leverages PMS data to automate service tasks. Aptly named Automated Services, this feature is part of Flexkeeping’s commitment to helping properties with complex operational needs remove roadblocks, make life easier for staff, and provide exceptional guest services.
Hotel groups across Europe—including Strawberry, the Nordic’s largest hotel group—are already using Automated Services to deliver hyper-personalized guest experiences seamlessly and consistently.
Flexkeeping delivers beyond hotel operations, says Sven Ephithite, Director of Tech Hotel Openings and Systems at Strawberry. It’s becoming a tool to provide more personalized services for our guests. It facilitates real-time information between departments and improves response times, ultimately elevating the overall guest experience.
Flexkeeping integrates with the property’s PMS to pull data from reservations and guest profiles. It automatically turns that data into a chain of tasks to ensure bespoke services are delivered correctly and on time. For example, a baby cot for a reservation with a child under two or a birthday cake for a guest celebrating during their stay.
Previously, hotel teams had to manually input, delegate, and follow up on these tasks. By automating the entire process, teams can save time and minimize costly errors, while optimizing quality and service standards across the property.
If Automated Services disappeared, it would be a big step back for us, says Marcos Vila, Front Desk Manager at Villa Copenhagen. We would have to revert to the way we used to work, add a lot of steps, be more prone to errors, lower our service quality, and have less satisfied staff. It’s something we rely on a lot right now.
Personalization is the future of hospitality. Now more than ever, guests expect hotels to anticipate their needs and tailor experiences to them. Automated Services makes personalization scalable, allowing all team members to identify special touches and create automations that deliver on them. More than that, it unlocks countless revenue-generating opportunities, from targeted upsells to accelerated guest loyalty.
Today, we’re only at the tip of the personalization iceberg, says Flexkeeping CEO Luka Berger. Automated Services enables hotel teams to dream bigger than ever and deliver guest experiences that weren’t possible before. This opens the door to a world of untapped revenue, infinite business growth, and a whole new level of hospitality—one that will define the future of the industry.
Book a demo to discover how Automated Services can transform your hotel operations.
About Flexkeeping
Flexkeeping looks like a hotel operations platform and feels like a sigh of relief. Through next-gen automation and AI tools, we’re powering a new era of hospitality—and shockingly smooth experiences for hotel teams and their guests. Discover more at www.flexkeeping.com.
Inês Oliveira Marketing Manager
