HiJiffy, the leader in AI-powered communication solutions for hotels, is excited to announce a new partnership with Expedia Group. This integration allows hoteliers to streamline all traveller messages from Expedia Group directly in their HiJiffy Console. While saving time and resources spent on managing conversations, this partnership allows hotel staff to focus on delivering an exceptional guest experience.
A new way to manage traveller messages
Hoteliers will no longer need to log into Expedia Partner Central to manually manage traveller messages. Thanks to this new messaging capability, they can retrieve and manage all their guest communications in HiJiffy’s Console.
The new functionalities include:
Access the entire conversation history for a property
Find individual messages or threads
Send messages with attachments
Stay responsive to your guests and deliver better guest experiences with real-time alerts for messages before, during, and after their stay.*
* Messages become inactive and cannot be replied to three years after the message thread’s creation date or one year after the reservation checkout date.
Thanks to this centralisation, hotels gain in efficiency and responsiveness, providing a smoother and more personalised experience for travellers. By reducing the time spent navigating between different platforms, HiJiffy allows hoteliers to focus on what really matters: guest satisfaction.
We are committed to simplifying hotel guest communications by offering an all-in-one solution. The integration with Expedia Group helps hoteliers manage traveller interactions in one place, saving time and making it easier to provide a service that’s tailored to their needs.Tiago Araújo, co-founder and CEO of HiJiffy.
The integration with Expedia Group is now available to all HiJiffy customers.
About HiJiffy
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2025, more than 2,100 hotels in over 60 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, generative AI, and more.
Miguel RamalhosaSenior Head of Marketing
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