IRIS, the global provider of mobile F&B and guest experience platforms for the hospitality sector, today announces it has partnered with Coury Hospitality, the leading hospitality management company, to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
Currently live in 12 Coury Hospitality-managed hotels, the new partnership agreement will see IRIS deliver the brand standard for F&B mobile ordering to all the group’s properties worldwide. Built to enable operators to deliver swifter, more efficient order processing, it is a seamless way for guests to order F&B items via their own device, without the need for an additional app.
The agreement follows the successful implementation of the IRIS mobile ordering solution at several Coury Hospitality hotels which has delivered an impressive 44% growth in in-room dining sales over the past year, demonstrating the platform’s popularity and adoption.
Mobile ordering has enabled the hotels to capture more guest orders and boost guest spend, mainly driven by the ease of ordering and visibility of additional items and upsells which encourages guests to order more per transaction.
Commenting on the partnership, Nicole Haarklau, Director of F&B Operations, Coury Hospitality said, “The response from both guests and staff since we first introduced the IRIS F&B Ordering solution has been overwhelmingly positive. Delivery times have been reduced, and the growth in order volumes, revenue and guest satisfaction is testament to its accessibility and performance.
“Indeed, the number of orders made via mobile now significantly exceeds those made over the phone as guests have been swift to engage at an encouraging rate. The added convenience and time saved have really added to its appeal.
“As guests increasingly turn to mobile ordering it is vital that we partner with a provider that has the knowledge and capability to deliver a solution that enables us to meet this demand and critically, grow with us as we look to expand our portfolio in the future. The IRIS team have proven to be a valuable, dynamic ally with integrations across both our PMS and POS systems which has meant deployment and adoption by staff has been straightforward. We look forward to extending the partnership as they deliver the brand standard for mobile ordering across our portfolio in the future. “
Graham Rushin, VP Sales and Marketing at IRIS added, “Guest demand for mobile dining is accelerating at an unprecedented rate and the growth in digital order volumes and revenue speak for themselves. Across our portfolio we are continuing to invest in the development of solutions that enhance both the guest and staff experience so that ordering is seamless and hoteliers are equipped to realise their full revenue potential.
“Coury Hospitality has undergone an incredible period of growth and we look forward to continuing to work with the team to support and drive forward their plans for the future, delivering a brand standard for mobile ordering that will continue to exceed expectations across its portfolio.”
In Coury Hospitality-managed hotels, IRIS mobile in-room dining is accessible to guests via a QR code situated in strategic locations within guest rooms. The direct integration to the hotel’s POS enables orders to be digitally delivered directly to the kitchens, reducing guest wait times and eliminating errors. Likewise, guests benefit from a more readily available menu to view, order and pay at their convenience.
For more information on IRIS or to request a demo please visit iris.net/demo
About IRIS Software Systems
IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.
More information: www.iris.net or [email protected]
Kate FullerSenior Marketing Manager
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