Managing High Hotel Staff Turnover? How Venue Booking Software Can Help
In the hospitality industry, staff turnover is a constant challenge. The fluid nature of hotel operations often leads to high employee turnover rates. In fact, findings from Deloitte have revealed hospitality to have one of the highest turnover rates of any industry, with some segments experiencing up to a 73.8% turnover rate annually. This volatility not only affects day-to-day operations but puts a strain on maintaining consistent service quality and operational efficiency.
While employee retention strategies are crucial, they’re not always enough to curb the impact of turnover. This is where venue booking software steps in, offering solutions that mitigate the operational disruptions caused by staffing changes. By leveraging the right technology, hotels can maintain a seamless workflow, reduce the learning curve for new staff, and ensure service standards remain consistent, even during periods of high turnover.
Venue Booking Software: Impacts on Short Staffed Hotels
Streamlined Onboarding and Training
One of the most significant challenges posed by high staff turnover is the need for continuous onboarding and training. When new employees join, they need to quickly get up to speed with the hotel’s processes, software, and service standards. Traditional onboarding can be time-consuming and inconsistent, leading to gaps in service quality.
With venue booking software like iVvy, the onboarding process becomes significantly more streamlined. iVvy’s intuitive interface and user-friendly design mean that new staff can quickly grasp the essential functions they need to perform their roles. The software’s comprehensive training options and onboarding webinars further accelerate this process, reducing the time it takes for new hires to become fully operational. Having role-based access controls also ensures employees only see features and data relevant to their position. This targeted access simplifies the user experience for new staff, minimising the risk of errors and ensuring a smoother transition during periods of high turnover.
Consistency in Service Delivery
Maintaining consistent service delivery is at the centre of your hotel’s industry reputation. High staff turnover can put this consistency at risk. New staff members may not be familiar with the hotel’s specific service standards, resulting in inconsistencies in managing events and bookings.
Venue booking software helps to maintain consistency by standardising the booking process for a hotel’s meeting and event spaces. Advanced template editing features allow hotel venue managers to create detailed, customisable templates for various event types, ensuring all venue bookings adhere to the same high standards, regardless of who is managing them. This standardistion reduces the likelihood of mistakes and ensures event clients receive a consistent experience every time.
Integrated into venue booking software, communication tools ensure all departments are on the same page. By centralising communication within the platform, staff can easily access and share vital information about venue bookings, reducing the chances of miscommunication and ensuring everyone is aligned, even with frequent staff changes.
Enhanced Operational Efficiency
High staff turnover often leads to operational inefficiencies as new employees take time to adjust to their roles. This adjustment period can result in slower response times, missed deadlines, and operational bottlenecks, all of which can negatively impact the guest experience.
Venue booking software addresses these challenges by automating many of the routine tasks associated with venue and event management. For example, iVvy venue management software’s automated quote generation feature can create quotes up to 80% faster than manual processes, ensuring enquiries are handled promptly, even when the team is understaffed. Similarly, its automated invoicing feature can save up to five minutes per event invoice, freeing staff to focus on more complex tasks.
Improved Collaboration Across Departments
In a hotel, effective collaboration between departments is essential for delivering a seamless experience. High staff turnover can disrupt this collaboration, as new employees may be unfamiliar with inter-departmental processes or communication channels.
Venue booking software fosters improved collaboration by centralising all booking-related information on one platform. This centralisation ensures all departments, from sales to operations to catering, have access to the same information, reducing the chances of miscommunication and errors. The software’s task management feature also allows managers to assign and track tasks across departments, ensuring nothing falls through the cracks, even during periods of high turnover.
Venue booking software like iVvy also integrates with other hotel systems and software such as Property Management Systems (PMS) and Customer Relationship Management (CRM) systems. Integration further enhances collaboration by ensuring all relevant data is shared across systems, improving reporting accuracy and removing information double handling.
Data-Driven Decision Making
High staff turnover can lead to a loss of institutional knowledge, making it difficult for hotels to make informed decisions. Without this knowledge, hotels may struggle to identify venue booking trends, anticipate client needs, or optimise on-site operations.
Venue booking software helps mitigate this loss by providing robust data collection and reporting tools. Tracking all venue booking-related data, from enquiry to execution, allows hotel venue managers to build a comprehensive database of event client preferences, booking patterns, and operational performance. This data can then be used to make data-driven decisions that improve the way venue space and event packages are marketed and managed to certain audiences.
For example, hotels can use iVvy’s reporting tools to identify trends in venue booking volume or event preferences, allowing them to adjust offerings or staffing levels accordingly. This proactive approach not only helps hotels stay ahead of the competition but also ensures that they can continue to deliver exceptional service, even during periods of high turnover.
Minimise Staff Turnover Disruption with Smart Venue Booking Solutions
High staff turnover is an unavoidable challenge in the hospitality industry, but it doesn’t have to disrupt your hotel’s operations. While no software can eliminate the challenges of high staff turnover, venue booking software provides the tools and support that hotels need to minimise its impact. By adopting this technology, hotels can ensure that they are well-equipped to handle the demands of the industry, regardless of staff changes, and continue to deliver the exceptional experiences that their guests expect.
About iVvy
iVvy is a leading global SaaS cloud-based technology solution designed to streamline booking and event management operations for venues worldwide. Our comprehensive platform offers a range of powerful features, including instant booking functionality and centralised function diary, to enhance the efficiency and productivity of venue operators.
With an integrated revenue management and distribution platform, iVvy equips hotels, restaurants, stadiums, and universities with the necessary tools to seamlessly manage inquiries, bookings, and event logistics. Including advanced reporting and analytics features, iVvy offers venues greater visibility into their business performance. This invaluable data empowers decision-makers to make informed choices, optimise revenue, and maximise the utilisation of group rooms, meeting spaces, and event facilities.
iVvy’s scalable solutions cater to the unique needs of the travel, MICE, and events industries. Our global team, available 24/7, provides dedicated support to clients in five countries, ensuring seamless operations and prompt assistance whenever required.
We are proud to serve some of the world’s most renowned hospitality groups, major corporations, travel companies, governments, associations, stadiums, universities, and nonprofit organisations.
To learn more about iVvy and our comprehensive product suite, visit ivvy.com
Damon HalliVvy
