Hong Kong – Mandarin Oriental has announced full ownership in its branded collection of the world’s finest private vacation homes and mansions and will operate the business independently. In line with the Group’s brand-led, guest-centric vision, the portfolio offers more exceptional luxury experiences for guests in sought-after destinations. Launched as a limited collection of eight properties in 2022, the Group plans to grow the portfolio and further cement its leadership in the luxury villa market and simultaneously grow the base of Fans around the world.
In recognition of the Group’s strategic vision to be ‘Fans of the Exceptional, Every Day, Everywhere.’, the collection will be rebranded as Mandarin Oriental Exceptional Homes. This embodies the brand’s legendary service and unique heritage and its unwavering commitment to excellence while continuously innovating the guest experience.
Over the past three years, the Group has expanded the portfolio to 25 properties, each meticulously selected for their outstanding quality and sought-after locations, delivering exceptional service and experiences synonymous with the legendary hospitality of the award-winning brand.
As part of its commitment to accelerating portfolio growth, the Group will focus its expansion on luxury leisure destinations, including European summer hotspots across the Mediterranean, winter retreats in the Alps, in addition to both summer and winter destinations in North America, ensuring guests can enjoy Mandarin Oriental service year-round in the most desirable settings.
The collection offers a variety of personally tailored experiences, from beachside retreats and authentic cultural experiences to wellness-focused stays, family-friendly venues and vibrant party settings. The concept enables the Group to tap into a broader client base, including guests seeking multi-generational stays, family celebrations, and discerning travellers requiring privacy and exclusivity.
Since launch, these exquisite private homes have become a natural extension to the Mandarin Oriental brand, providing us with an opportunity to enter new destinations and introduce unique experiences to our Fans around the world. Each hand-picked luxurious home fits naturally into our portfolio and in many cases, their locations provide opportunities for our guests to combine a hotel stay with a villa experience and explore more of the destination in different ways – all with the assurance of Mandarin Oriental’s award-winning brand. We are committed to bringing the full experience into the brand, expanding and enhancing our offering, and identifying many more private homes for our growing collection. Laurent Kleitman, Group Chief Executive of Mandarin Oriental
Mandarin Oriental Exceptional Homes are located in popular destinations throughout Europe, Asia and the US, ranging from quintessential manors in the Cotswold’s, magnificent mansions in the heart of London, and idyllic beach-front villas in the South of France and Santorini. Guests can also enjoy hillside private homes in Mallorca and Ibiza, exquisitely restored farmhouses in Puglia and an expansive estate in Costa Brava. For those seeking tranquility, the portfolio offers peaceful retreats in Phuket and Bali, in addition to stunning contemporary homes in Bel Air. What makes the offering even more enticing is the impeccable service provided by a team who have been meticulously trained by Mandarin Oriental and who have exceptional local knowledge of each destination.
Specific benefits of a Mandarin Oriental Exceptional Home include:
Exceptional homes: inspected by Mandarin Oriental to ensure the utmost quality and safety standards, as well as prime locations within top leisure destinations. The homes can only be booked as part of Mandarin Oriental’s exceptional collection.
Dedicated concierge: from initial booking right through to departure, a dedicated concierge will be on-hand to assist with pre-arrival requests and to arrange local experiences and transportation.
Private, on-demand culinary experiences: an in-house private chef approved by Mandarin Oriental’s culinary experts will design bespoke menus based on guest preferences and local seasonal produce.
Impeccable housekeeping: daily service inspired by Mandarin Oriental’s exacting housekeeping standards.
Family-friendly experiences: special arrangements for children of all ages.
Thorough health and safety standards: all homes undergo rigorous health and safety audits, including increased hygiene awareness in response to COVID-19, overseen by Mandarin Oriental’s risk management team.
Luxurious amenities: from opulent bathrobes to sustainable bamboo toothbrushes, a suite of amenities unique to Mandarin Oriental will form part of the experience.
Exclusive benefits for Mandarin Oriental regular guests: special benefits and experiences are provided for members of ‘Fans of M.O.’; the Group’s guest-recognition program.
For further information and bookings visit www.mandarinoriental.com/exclusive-homes.
About Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Recognised for creating exceptional properties, each destination reflects the Group’s oriental heritage, local culture and unique design. The Group’s mission is to completely delight and inspire guests through delivering passionate service. Having grown from its Asian roots over 60 years ago into a global brand, the Group now operates 41 hotels, 12 residences and 24 exclusive homes in 26 countries and territories with many more projects under development. Mandarin Oriental continues to drive its reputation as an innovative leader in luxury hospitality, delivering sustainable growth over the long term.
