Passengers with limited transfer times between flights can now retrieve a Short Connection Pass in arrival area Z at Frankfurt airport.
This pass refers to the existing Fast Lanes for time-critical passengers only. By providing this pass, Frankfurt airport offers these passengers a way to navigate through security control quicker, reducing stress and anxiety.
As part of a Fraport Digital Factory project, Fraport, FraAlliance and Aviation Solutions jointly started a pilot at the end of August for implementing the Short Connection Pass. This collaboration aims to significantly improve transfer experiences.
How it works
Passengers with a time-critical transfer can retrieve a short connection pass via the short connection module of Travor, a passenger experience platform. QR-codes are visible at strategic locations in the terminal which arriving passengers can scan. The Travor platform then provides a personalised airport itinerary.
Passengers with very limited transfer time between flights will find the option to retrieve a Short Connection Pass. This digital Short Connection Pass allows passengers to use the Fast Lane to go through security control much quicker. Additionally, time-critical flights are shown on monitors at the Fast Lanes. Travor leverages real-time data to optimise the management of short connections, ensuring that transfer passengers get maximum support to make it to their flight on time.
“The initial results from our pilot were very promising, and we are very excited that we are continuing to offer this service for the remainder of 2024. We’re very happy to be working with Aviation Solutions to offer a solution that enhances our passengers’ transfer experience and alleviates their stress,” said Cornelia Schäfer, Senior Project Manager Business Transformation und Digitalisation, Frankfurt Airport.
“The implementation went smooth and the Fraport colleagues have done everything they could to make the initial pilot phase a success. It was very motivating to monitor the use and get feedback from passengers after we went live. It is already making an impact from the start, and we are excited about the collaboration,” said Gertjan Bluemink, Business Development Director, Aviation Solutions
Roll-out & next steps
Fraport recently began integrating Travor into its operations and the initial trail phase showed promising results. Fraport plans to do more testing for the rest of the year to increase the platform’s adoption in the transfer area Z. Based on the test results, a decision will be made early next year regarding its further rollout at Frankfurt airport.
This initiative is part of Fraport’s ongoing efforts to adopt innovative solutions and improve airport processes.
About Aviation Solutions:
As an independent company with long-term investment support from Schiphol Group, Aviation Solutions is well-positioned to deliver high-quality, reliable airport solutions on a global scale. Supported by a team of over 40+ aviation experts and scientists, Aviation Solutions provides proven solutions tailored to modern airports.
Aviation Solutions has successfully deployed solutions at airports worldwide, including examples such as Hamad International, Schiphol Airport, Eindhoven Airport, and Frankfurt Airport, demonstrating the effectiveness and reliability in various operational contexts.
Airports working with Aviation Solutions benefit from products that are proven to deliver results, can be implemented quickly, and include shared learnings. For more information, see Schiphol.nl/aviation-solutions.
All images credited to Frankfort Airport
