When was the last time you thought about your hotel’s door locks? While they might not be front of mind for many hoteliers, door locks are integral to hotel operations and guest experiences. However, many hotels still rely on outdated systems, creating challenges for security, maintenance and digital innovation.
This blog explores the evolution of hotel door locks, highlights the limitations of older systems and explains how modern locks can help hoteliers enhance security and streamline operations.
If you’d like to explore this topic in even more detail, watch episode seven of Matt Talks, a video series featuring Mews CEO, Matt Welle. The episode also introduces some of the leading door lock providers, including Mews Digital Key.
Watch the episode
The Evolution of Hotel Door Locks: From Punch Cards to Digital Keys
Hotel door locks have come a long way since the era of punch card systems. Here’s a quick overview of their evolution.
Punch cardsThe earliest hotel locks used physical punch cards with perforations to unlock doors. Surprisingly, these systems still exist in a handful of hotels today.
Magnetic stripe cardsBy the 1980s and 1990s, magnetic stripe cards became standard. While revolutionary at the time, they came with drawbacks, such as sensitivity to magnetic interference (often blamed on guests’ mobile phones).
RFID cardsToday, RFID (Radio Frequency Identification) locks are common. These rely on contactless technology, offering improved security and durability. They also simplify maintenance, as RFID locks can often be retrofitted onto older hardware.
Digital keysThe latest innovation enables guests to unlock doors with their smartphones via Bluetooth or NFC (Near Field Communication). This technology enhances convenience and integrates seamlessly with modern property management systems (PMSs).
The Challenges of Legacy Systems
Many hotels still use magnetic stripe locks or early RFID systems. These legacy locks create several issues.
Limited guest experienceOutdated locks don’t support digital keys, frustrating tech-savvy travelers who expect seamless access via their smartphones.
Operational inefficienciesLegacy systems require manual maintenance, such as battery checks or re-coding cards. Staff often rely on housekeeping to flag low-battery alerts, creating further inefficiencies.
Integration barriersOlder locks often use on-premises software that doesn’t integrate with a cloud-based PMS. This complicates workflows and data synchronization.
Fire safety concernsReplacing locks in older hotels can be costly due to fire safety regulations. Retrofitting requires careful planning to preserve door integrity.
Why Modernize Your Door Locks?
Investing in modern locks provides significant benefits for both guests and operations. These are just some of the biggest plus points.
Enhanced securityNew locks come with improved encryption and better resistance to tampering.
Digital key compatibilityMobile keys eliminate the need for physical cards, improving convenience and sustainability.
Streamlined maintenanceModern systems can monitor battery life and usage remotely, ensuring proactive maintenance.
Cloud integrationModern locks integrate easily with cloud-based PMSs, enabling real-time access management and analytics.
Retrofit or Replace? What’s Right for Your Hotel?
Hotels with magnetic stripe or early RFID systems can often upgrade without replacing entire doors. Most door lock vendors offer retrofit kits, allowing you to swap out electronics while preserving existing hardware.
For hotels looking to implement the latest digital key systems, additional upgrades might be necessary, such as installing Bluetooth or NFC-enabled locks. However, the long-term benefits always outweigh the short-term costs.
How to Approach a Lock Upgrade
Let’s say you’ve decided that your door locks need an upgrade. Here are three key elements you’ll need to consider.
1. Assess your needs
Determine whether you need basic RFID locks or a full upgrade to digital key systems.
2. Choose a vendor
Work with a trusted vendor who understands fire safety regulations and your property’s specific requirements. Avoid DIY installations, as they could compromise safety and compliance.
3. Plan for scalability
Ensure your new locks integrate seamlessly with your PMS and other systems to future-proof your investment.
The Future of Door Locks in Hospitality
As hotels embrace digital transformation, door lock technology will continue to evolve. Cloud-based systems and advanced APIs will enable faster integrations and more reliable connections. Standardized protocols across vendors could also simplify implementation.
For now, the key is to balance innovation with practicality. Retrofitting locks, upgrading to RFID or digital keys, and ensuring compatibility with modern PMS can dramatically improve your guests’ experience while optimizing your hotel operations.
Are you ready to upgrade your door locks and create a seamless guest experience? Learn how Mews PMS integrates with modern door lock systems to unlock new possibilities for your property.
Want to continue the conversation about door locks? Explore eight reasons for upgrading and get a run-down of hospitality’s leading solutions, including Mews Digital Key.
Learn more about door locks
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 5,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World’s Best Hotel PMS Provider (2023) and World’s Best Independent Hotel PMS Provider (2022, 2023, 2024) by World Travel Tech Awards. Mews won the Top 250 Golden Scaler Award in 2024, given to the fastest growing company in the Netherlands, and most recently, was awarded the Tech Hero 2024 Award at CIODAY. Mews has raised $335 million from investors including Goldman Sachs Alternatives, Kinnevik and Revaia to transform hospitality.
www.mews.com
