Technology in the hospitality industry is advancing at such a rapid pace that it’s difficult for hoteliers to keep up, let alone know where to focus their efforts. That’s why we’ve done the work for you. The 2025 Hotel Tech Roadmap: Tools and Strategies for Operational Excellence is designed to help hotel owners, operators, and their teams identify the tools and strategies that matter most as we move into a new year.
The insights shared in this report come from some of the most innovative leaders in hospitality technology – organizations that are uniquely positioned to help hoteliers navigate the opportunities and challenges of 2025 and beyond. They reveal not only the transformative potential of emerging technologies but also the practical steps hoteliers can take to implement these advancements effectively.
Authors
Jenna Decker, Solutions Engineer, Mews
Jason Freed, Hospitality Data Evangelist, Otelier
Bill Fuesz, Hospitality Industry Principal at Sage
Klaus Kohlmayr, Chief Evangelist and Development Officer, IDeaS
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We’ve identified five critical focus areas for 2025:
Automation to Improve Business Efficiencies: Streamlining operations reduces labor costs and enables staff to focus on high-value tasks.
New Metrics and Measurements for Improved Decision-Making: Expanding beyond traditional KPIs to refine profitability strategies.
Creating More Personalized and Seamless Guest Experiences: Leveraging AI and data centralization to redefine guest engagement.
The Role of Technology in Sustainability and ESG: Meeting environmental goals through innovative tech solutions.
Preparing for the Future of AI in Hospitality Operations: Embracing AI as a tool for operational transformation and cultural adoption.
Each chapter identifies focus areas with practical takeaways and expert insights. You’ll find “Emerging Technologies,” highlighting key innovations you should plan for in 2025, and “Strategic Focus,” identifying actionable, tech-driven strategies to implement now.
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Jason FreedHospitality Data Evangelist+1 330 221 6068Otelier
Property TechnologyManagement CompaniesBig DataChatbots, Robotics & AI
