Travel Media Group is pleased to announce that they have responded to an impressive TWO MILLION guest reviews with their industry-leading Respond & Resolve™review response solution for hotels. This significant achievement underscores the company’s commitment to supporting hotel partners with timely, genuine, and professional guest communication.
About Respond & Resolve™
Respond & Resolve™ is Travel Media Group’s comprehensive review response solution. It is powered by a team of U.S.-based expert writers who collaborate with hotel brands, management companies, and individual properties to ensure that every guest review (across more than a dozen online platforms) is responded to with care. What began in 2016 with just a handful of hotel partners has grown into a global solution supporting thousands of hotels worldwide.
Achieving the 2 Million Milestone
This milestone reflects the increasing demand for professional review responses in hospitality and the dedication of the Respond & Resolve™ team. Under the leadership of Director of Product Jackie Avery, the team continues to deliver consistent, high-quality responses that align with brand standards and guest expectations: “We take pride in our work and are committed to exceeding the expectations of our hotel partners while fostering genuine connections with guests. We believe travelers deserve sincere responses to their feedback, both praise and concerns, and we know that authentic communication leads to outstanding results for hoteliers.”
Over the past decade, our Respond & Resolve™ solution has undergone remarkable growth and innovation. We’ve consistently introduced cutting-edge features that serve our hotel partners and keep us ahead of the curve. What’s most exciting after more than 2 million guest responses is that we’re just getting started. While technology drives our evolution, the true foundation of this milestone is our dedicated team of expert writers. Their unwavering commitment to quality and service continues to set us apart. Jason Lee, Chief Technology Officer at Travel Media Group
Looking Ahead
When asked about this significant milestone, Dana Singer, President of Travel Media Group, said: Reaching the two million mark is a reflection of the dedication, innovation, and partnership that has driven us forward. What we’ve gained through this journey allows us to strengthen our industry position and serve our clients even better in the future.
As Travel Media Group celebrates responding to over two million reviews, it remains deeply committed to preserving the authentic, human connection that defines its work. By integrating the latest advancements in AI technology with a human-in-the-loop approach in its Smart Response solution, it ensures each response reflects the unique voice of its hotel partners with the efficiency AI brings. This blend of innovation and personal touch allows TMG to deliver both efficiency and authenticity at scale.
With a proven track record and commitment to excellence, Respond & Resolve™ remains the industry’s gold standard in review response. Travel Media Group helps hoteliers protect their reputations, build trust, and foster loyalty through thoughtful engagement.
Learn more about their solution here: https://www.travelmediagroup.com/services/respond-resolve/
