Munich – TrustYou, the leading provider of AI-driven guest management tools, continues to double down on AI innovation with the launch of AI Agents, an AI-powered solution designed to improve guest interactions, boost direct bookings, and streamline hotel operations 24/7.
AI Agents act as virtual assistants, providing real-time, personalized responses to guest inquiries, supporting bookings, and assisting staff with operational tasks. The platform includes:
Centralized Agent Management: Configure and manage specialized Chat Agents for dedicated tasks such as the Booking Agents to increase direct bookings, the Guest Agent to offer 24/7 recommendations and the Staff Agents to answer all staff questions on the fly.
Seamless Chat Deployment: Easily integrate customizable, mobile-first chat interfaces on websites, landing pages, and standalone campaigns.
Actionable Insights & Security: Leverage real-time analytics, secure moderation, and robust safety features to optimize performance and engagement.
We developed AI Agents to revolutionize communication and guest experience in hospitality. By integrating advanced AI trained on our vast data knowledge such as reviews and transactional data, we enable hotels to provide round-the-clock service, increase operational efficiency, and drive more direct bookings. Ben Jost, CEO of TrustYou
The launch of AI Agents follows TrustYou’s management buyout in early 2023, which has fueled significant AI-driven innovation. TrustYou has since positioned itself as the #1 hospitality AI platform, expanding its suite of AI-powered solutions, including:
Customer Experience Platform (CXP): AI-powered tools like ResponseAI are already in use by thousands of hotels, automating reputation management and guest interactions.
Customer Data Platform (CDP): Launching with key hospitality brands, redefining what an AI-powered CDP can achieve in the industry. Hotels have started to implement TrustYou’s CDP to centralize guest data and personalize marketing strategies more effectively. Additionally, TrustYou’s new partnership with Mailchimp enables seamless integration, allowing hoteliers to turn unified guest data into precision-targeted campaigns.
TrustYou AI Agents as well as CDP and CXP are available globally.
For more information, visit www.trustyou.com.
About TrustYou
TrustYou is an AI-first, global hospitality platform. Since 2008, hospitality brands from around the world have used TrustYou to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master your customer data to transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Build your AI agents to boost productivity. Agents are available 24/7 with instant personalized recommendations and answers for frequent direct bookings and lower operational costs.
Learn more at www.trustyou.com.
Alisa KellermannPress Contact
Supplier NewsInformation TechnologyChatbots, Robotics & AI
